|
FAQ™s - ValGn-ES eSas™ Model - General |
| 1. If I do not want
to invest in ERP what do I do ? |
| We are launching our
ValGn-ES eSas™ solution as on June 15th
2008, which will be hosted at our Data
Centre. The advantage is that we invest
and you only pay as you use™. There is
no investment from your end on the
software and the server. In a typical
case you may save about Rs 10 to 15
lakhs of initial investment. |
| 2. What is the cost? |
The cost for the
solution is dependant on three factors:
i. The modules that you
choose to use
ii. Number of users who
will use the solution &
iii.The support level
that you opt for
However, the cost
structure may range between Rs. 5000/-
and Rs. 10000/- per user per month.
|
| 3. What is the
model? |
| eSas™ model is web
enabled and is available to you on pay
as you use™ subscription. In this model
we host the solution on our secured data
centre. Licensed and authorized users
from your side can access the ERP
through internet from anywhere, anytime,
of course subject to certain security
parameters you will want to incorporate |
| 4. Is it a proven
model “ Is there a proven track record
in the Industry as well as Valgen? |
| This model is more
popularly know as the SAAS™ model and
is the current trend in the IT industry
worldwide. In India this model is
beginning to create the next revolution,
especially for expensive solutions like
ERP. We at Valgen have a proven track
record for our ERP solution Valgen-ES
which is web enabled and it has been
successfully implemented for both SME™s
and large manufacturing companies. Our
eSas™ model is the same proven
Valgen-ES solution hosted at our data
centre which is being launched on the
15th of June 2008. |
| 5. Have you done
this or how many clients? |
| We are in the process
of launching our ValGn-ES eSas™ model
which is scheduled on the 15th of June
2008. However, we have successfully
implemented our web based ValGn-ES eSp™
solution for different clients. |
| 6. How do you ensure
data security / confidentiality? |
| The data centre
where the ValGn-ES eSas™ solution is
hosted is absolutely secure with
firewall and robust physical and logical
data security in line with international
standards. Further details will be
shared at the appropriate time. |
| 7. Are you having
any certifications (ISO 27001, etc) |
| The data center is
equipped with necessary certification.
We will also make it available to you at
the appropriate time. |
| 8. Will you sign
with our competitors also? |
| The eSas™ model is
universal and is offered to all
customers. However, individual
customers™ data is stored independently
and we have no access to the same. We
only host and manage the application and
not data. It is as good as your e mails
being hosted by a service provider.
There are also contractual obligations
signed by us like NDA and SLA (which is
being operated widely for the foreign
customers for a decade now) to protect
the confidentiality of your data. |
| 9. What happens if
connectivity is not reliable or lost? |
| Prior to
implementation we will help you secure
the best internet connectivity at you
location along with a back up internet
connection to ensure redundancy.
However, in the rare event of
connectivity failure which is out of our
control, all the essential modules in
the system will still function to ensure
smooth flow of your operations. We will
work out a solution to this effect on a
case to case basis. |
| 10. What kind of
support will you give (like 24/7, etc)? |
For your convenience and requirement
we have classified our support into
three types:
i. 24/7 support
ii. 9.00 am to 9.00 pm support
Monday to Saturday
iii. 9.00 am to 5.00 pm support
Monday to Saturday
While signing the contract we will
include the agreed support in the
SLA.
|
| 11. What happens if
you go out of business? |
| Even if we happen to
go out of business we will ensure that
your business does not get affected by
giving you to application free of cost
along with your data. We can also give
you the data alone if you prefer to
implement a third party solution. Our
contract will include suitable clauses
regarding this. |
| 12. What is the exit
route in case of any eventuality at our
end like (M&A), etc? |
| Incase you prefer to
stop using our solution we can either
implement our application at your site
or give you the data alone which you can
port to a third party solution. |
| 13. Is there a
customization cost? |
| We have built our
solution with the best practices in the
industry. We do not recommend any
customization. However customization is
possible and the same could be worked
out after we understand your
expectation. |
| 14. Price escalation
/ Contract period? |
| We will sign up the
contract with you for a 3 year term and
will give you all the updates that we
bring out during the term absolutely
free of cost. Upon renewal of the
contract the price at that point in time
will be applicable. |
|
|
Top |
|
|
FAQ™s “ Investment & Cost |
| 1. What is the cost
of the solution? |
One time cost
i. Hardware: There is no need to
buy a server at your end. You will have
to have terminals with the recommended
configuration installed at your site. If
you already have systems at your site
then there is no need for you to buy
them.
ii. Connectivity: We will
recommend you the most feasible and
economical internet connection at your
location and also the back up
connection. The cost for the same will
be available with the internet service
provider.
iii.Security: We strongly
recommend you to install a firewall at
your site but it is not mandatory. We
also recommend to clean up all your
systems and make it bullet proof. You
can either use your existing hardware
vendor or we can execute it for you. The
cost for this will be given to you at
the time of signing the contract.
iv. Data porting : If you want to
port the existing data you have we can
do it for you. The cost for this will be
based on the quantum of data available
and also the format in which it is
available.
v. Training: We will give you
training as a part of implementation
which will be free of cost. If you need
additional training then we will bill
you based on your requirements.
b. Monthly / Recurring cost: The cost
structure will range between Rs. 5000/-
and Rs. 10000/- per user per month based
on your requirements.
|
| 2. Should I take all
the modules? |
ValGn-ES contains the
following modules like:
i. Sales
ii. Manufacturing
iii. MRP
iv. Purchase
v. Inventory
vi. Subcontract
vii. Finance & Accounts
viii.Payroll
We do not insist that you take all the
modules. However, as this is an ERP
solution and in order for you to reap
the benefits of the solution it is
mandatory that you take all the four
core modules i.e.; Sales, Manufacturing,
Purchase, Inventory, Sub contracting &
finance The other modules are optional
and you can either take them initially
or include them as your operations scale
up.
|
| 3. Will it
integrate with Tally? |
| Yes, we give you the
option of either using our Finance
module or integrating all finance
related data with Tally or any other
standard financial solution. |
|
|
Top |
|
|
FAQ™s “ About Product & Implementation |
| 1. Will you
customize the solution for our
requirement? |
| Our ERP solution
ValGn-ES is built on the industry best
practices. We do not recommend any
customization. However, if there is a
need for the solution to adapt to your
unique business process then we can
definitely customize it for you. |
| 2. What will be the
level of customization? |
| The level of
customization will not be very high as
the purpose of cost effectiveness in the
eSas™ model cannot be achieved. If you
would need high level of customization
then we strongly recommend you to
consider our same ValGn-ES solution in
the eSp™ model which can be implemented
and installed at your own premises. |
| 3. Who will port
the data? |
| The responsibility of
data porting is yours but we can also
provide the same as an added service. |
| 4. Will you give
training? |
| Yes, training is a part
of our implementation schedule and will
be given to all the users assigned by
you. |
| 5. Time to
implement? |
| Implementation of the
solution without customization generally
ranges between 4 weeks to 6 weeks. We
will give you an implementation schedule
prior to signing the contract after
understanding your business
requirements. |
| 6. Can I use my
stationery like Invoice, etc? |
| Yes, you can use your
stationery. |
| 7. What MIS reports
you have? |
| The system has all the
necessary MIS reports and a set of
standard reports. We can also build
reports based on your business needs. |
| 8. What Statutory
reports you have? |
| Our system is flexible
enough to accommodate all the state &
central statutory requirements. It can
be entirely parameterized by the users
as and when there is a change in the
statutory policies. |
| 9. Can it be
interfaced with other packages? |
| Yes, we can interface
our solution with any standard third
party software. |
|
|
Top |
|
|
FAQ™s “ Infrastructure |
| 1. Should I need a
firewall or not? |
| We strongly
recommend for you to install a firewall
at your site. However, it is not
mandatory. |
| 2. How many users
can operate at a same time? |
| There is no cap on
the number of users who can use the
system. The solution is built to support
any number of users. |
| 3. Can I operate
from different locations? |
| Yes, ValGn-ES
supports multi location |
| 4. Can I access my
laptop outside my office premises? |
| Yes, we can
configure your laptop with a Client to
Site™ configuration and you can use it
with an internet connection. |
| 5. Which mode of
connectivity is the best and which
service provider can best suit my
requirement? |
| We generally
recommend a DSL connection to all our
clients. However, we can give you an
accurate recommendation before signing
the contract. |
| 6. If internet
connection fails through my single
service provider what alternate do I
have? |
| Prior to
implementation we will help you secure
the best internet connectivity at your
location along with a back up internet
connection to ensure redundancy.
However, in the rare event of
connectivity failure which is out of our
control, all the essential modules in
the system will still function to ensure
smooth flow of your operations |
| 7. Requirement of
LAN Connectivity? |
| Yes, you will need
to connect all your systems with LAN in
order to use the solution. |
| 8. Do we have to
install any anti-virus software? |
| Yes, it is mandatory
that you install anti-virus software in
all your systems. |
| 9. Roll of firewall? |
| Firewall at both the
data centre and at your premises will
block any unauthorized user / site from
entering the server / systems at your
site. |
| 10. How many
internet service providers can I have? |
| We recommend that
you have at least two internet
connections which will include both
primary and back up connection. However,
you can have as many internet
connections as you wish at your site
subject to availability of service
providers at your location. |
| 11. Outside the
office premises if I access through my
laptop should I have a provision of a
firewall? |
| Operating systems
such as Windows Vista comes loaded with
an internal firewall. It is not
mandatory that you have a firewall on
your laptop. |
| 12. Difference
between VPN, DSL, WI-FI and Dial-up
connection? |
a. A VPN (Virtual Private Network)
connection is a secure connection between
two centres like the data centre and the
client site. It is possible to establish a
VPN over DSL connection if you want to have
a robust secure connectivity.
b. A DSL connection is similar to your
broadband connection where you buy the
connection from your service provider at
your desired bandwidth for internet usage.
c. A Wi-Fi (Wireless) connection is internet
connection which is wireless and can be
enabled for both your laptop as well as
desktops using the data card provided by
your service provider.
d. A Dial up connection is a slow connection
that dials into the service provider using
your telephone connection to connect to the
internet. Nowadays, this type of connection
is not in use as it is very expensive and
the internet availability is not very
reliable in this type of connection.
|
|
|
Top |
|